There is no universally accepted definition of loyalty and therefore, who loyal customers are. Some claim we should measure customer loyalty by their share of wallet; others say it should be based on the customer retention rate; others push frequency as the best measure, while others claim it’s the customers’ attitude towards the company that best describes loyalty.
Conflict in the workplace is a painful reality and can be a key reason for poor productivity and frustration. Do you have people in your workplace that cause problems for everyone else? Do they create additional work for others? One point is clear–conflict does not magically go away and only gets worse when ignored.
One of the best books I’ve read that helped me with this subject is Crucial Conversations, (Kerry Patterson and Joseph Grenny). What I learned from it helps me immensely with my work and I thought I would share a few thoughts for those difficult moments you may have.
Building self-confidence and assertiveness is probably a lot easier than you think. ‘Non-assertive’ people (in other words ‘normal people’) do not generally want to transform into being excessively dominant people. When most people talk about wanting to be more assertive